InstaCover Extended Warranty FAQ
What is InstaCover Replace Plus Program?
How many times can I swap my phone?
Do I need to pay for anything for the Service Request?
What should I do if I want to make a swap service request?
How do I pay for the service request fee?
What should I do once my device has been accepted for swap & warranty defect request?
-
Ensure that you have done your back up and removed the sim card from the phone -
Deactivate Apple / Google ID & Remove Passcode -
Factory Reset the device.
Service Description
a Like For Like Mobile Device in exchange for your Registered Device if your Registered Device is in your possession (a Swap) (the Programme)
Do I get a brand-new phone for my swap request?
-
may be new or pre-owned
-
is of similar kind, quality and functionality
-
if it is pre-owned, it may contain original or non-original manufacturer parts
-
has same or greater memory
-
may be a different make, model or colour
-
has a different IMEI
-
does not include any device accessories.
When will my device be delivered once I paid the service request fee?
-
for force majeure events -
where the Courier delays such delivery -
or where CompAsia deems it necessary to perform additional verifications relating to your Service Request.

Contracted Service Partner
-
Line Clear -
Tahira -
GDex -
Compasia In House Despatch
What happens if my device has a warranty defect?
What is device warranty defective?
How soon will I get my functional device? ( against warranty defect )
What is covered under device warranty?
-
Home Button -
Touch Screen Sensor -
Eye Recognition -
Thumb Print Recognition -
Audio -
Keypad & Side Switched -
Mic -
Printed Circuit Board
What is not covered under device warranty?
-
Accidental damage (including cracked screens and water damage)
-
Damage caused by misuse
-
Damage cause by modification of phone
-
Damage from a third-party component
InstaCover Replace Plus FAQ
What is InstaCover Replace Plus Program?
How many times can I swap my phone?
Do I need to pay for anything for the Service Request?
What should I do if I want to make a swap service request?
How do I pay for the service request fee?
What should I do once my device has been accepted for swap & warranty defect request?
-
Ensure that you have done your back up and removed the sim card from the phone -
Deactivate Apple / Google ID & Remove Passcode -
Factory Reset the device.
Service Description
a Like For Like Mobile Device in exchange for your Registered Device if your Registered Device is in your possession (a Swap) (the Programme)
Do I get a brand-new phone for my swap request?
-
may be new or pre-owned
-
is of similar kind, quality and functionality
-
if it is pre-owned, it may contain original or non-original manufacturer parts
-
has same or greater memory
-
may be a different make, model or colour
-
has a different IMEI
-
does not include any device accessories.
When will my device be delivered once I paid the service request fee?
-
for force majeure events -
where the Courier delays such delivery -
or where CompAsia deems it necessary to perform additional verifications relating to your Service Request.

Contracted Service Partner
-
Line Clear -
Tahira -
GDex -
Compasia In House Despatch
What happens if my device has a warranty defect?
What is device warranty defective?
How soon will I get my functional device? ( against warranty defect )
What is covered under device warranty?
-
Home Button -
Touch Screen Sensor -
Eye Recognition -
Thumb Print Recognition -
Audio -
Keypad & Side Switched -
Mic -
Printed Circuit Board
What is not covered under device warranty?
-
Accidental damage (including cracked screens and water damage)
-
Damage caused by misuse
-
Damage cause by modification of phone
-
Damage from a third-party component
HEADQUARTERS
CompAsia Sdn Bhd
+603 7931 3417
Unit 2.02, Wisma Academy,
No 4A, Jalan 19/1,
46300 Petaling Jaya, Selangor, Malaysia.
© 2020 by InstaCover
All Rights Reserved.