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InstaCover Extended Warranty FAQ

What is InstaCover Extended Warranty Program?


InstaCover Extended Warranty program is an after-sales service program offered to InstaCover customers, which covers the customers’ device’s warranty for an extended period (subject to the applicable InstaCover Terms and Conditions). For information, please refer to the program Term & Conditions




What is device warranty defective?


Device warranty defective means your mobile device stops working or doesn’t work properly without any cause of physical or liquid damage.




What is covered under device warranty?


Parts covered under warranty are:

  • HomeButton
  • Touch Screen Sensor
  • Eye Recognition
  • Thumb Print Recognition
  • Audio
  • Keypad & Side Switched
  • Mic
  • Printed Circuit Board




What is not covered under device warranty?


Device warranty does not cover below scenario:

  • Accidental damage (including cracked screens and water damage)
  • Damage caused by misuse
  • Damage cause by modification of phone
  • Damage from a third-party component




What should I do if I want to make an extended warranty service request?


You may make a service request by contacting our friendly customer representative at instacover@compasia.com which operates from Monday to Friday (Business days – Excluding Selangor and National Public Holidays ) from 9.00am to 6.00pm




What should I do once my service request has been accepted for repair?


  1. Ensure that you have done your back up and removed the sim card from the device
  2. Deactivate Apple / Google ID & Remove Passcode
  3. Factory Reset the device.




Collection of Faulty Device


The collection of the faulty mobile device will be via Courier on the Collection Day. Collection times are set out in the table below subject to any extensions as may be required:

  • for force majeure events
  • where the Courier delays such delivery
  • or where InstaCover deems it necessary to perform additional verifications relating to your Service Request




Service Timeline


The end to end service timeline would take an average of 7 workings from the date that we receive the device to the date that the device has been repaired and returned to the customer.




Appointed Logistic Partner


  • Line Clear
  • Tahira
  • GDex
  • Compasia In House Despatch





 

InstaCover Replace Plus FAQ

What is InstaCover Extended Warranty Program?


InstaCover Extended Warranty program is an after-sales service program offered to InstaCover customers, which covers the customers’ device’s warranty for an extended period (subject to the applicable InstaCover Terms and Conditions). For information, please refer to the program Term & Conditions




What is device warranty defective?


Device warranty defective means your mobile device stops working or doesn’t work properly without any cause of physical or liquid damage.




What is covered under device warranty?


Parts covered under warranty are:

  • HomeButton
  • Touch Screen Sensor
  • Eye Recognition
  • Thumb Print Recognition
  • Audio
  • Keypad & Side Switched
  • Mic
  • Printed Circuit Board




What is not covered under device warranty?


Device warranty does not cover below scenario:

  • Accidental damage (including cracked screens and water damage)
  • Damage caused by misuse
  • Damage cause by modification of phone
  • Damage from a third-party component




What should I do if I want to make an extended warranty service request?


You may make a service request by contacting our friendly customer representative at instacover@compasia.com which operates from Monday to Friday (Business days – Excluding Selangor and National Public Holidays ) from 9.00am to 6.00pm




What should I do once my service request has been accepted for repair?


  1. Ensure that you have done your back up and removed the sim card from the device
  2. Deactivate Apple / Google ID & Remove Passcode
  3. Factory Reset the device.




Collection of Faulty Device


The collection of the faulty mobile device will be via Courier on the Collection Day. Collection times are set out in the table below subject to any extensions as may be required:

  • for force majeure events
  • where the Courier delays such delivery
  • or where InstaCover deems it necessary to perform additional verifications relating to your Service Request




Service Timeline


The end to end service timeline would take an average of 7 workings from the date that we receive the device to the date that the device has been repaired and returned to the customer.




Appointed Logistic Partner


  • Line Clear
  • Tahira
  • GDex
  • Compasia In House Despatch





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HEADQUARTERS

CompAsia Sdn Bhd

+603 7931 3417

Unit 2.02, Wisma Academy,
No 4A, Jalan 19/1,
46300 Petaling Jaya, Selangor, Malaysia.

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