InstaCover Extended Warranty FAQ
What is InstaCover Extended Warranty Program?
What is device warranty defective?
What is covered under device warranty?
-
HomeButton
-
Touch Screen Sensor
-
Eye Recognition
-
Thumb Print Recognition
-
Audio
-
Keypad & Side Switched
-
Mic
-
Printed Circuit Board
What is not covered under device warranty?
-
Accidental damage (including cracked screens and water damage)
-
Damage caused by misuse
-
Damage cause by modification of phone
-
Damage from a third-party component
What should I do if I want to make an extended warranty service request?
What should I do once my service request has been accepted for repair?
-
Ensure that you have done your back up and removed the sim card from the device -
Deactivate Apple / Google ID & Remove Passcode -
Factory Reset the device.
Collection of Faulty Device
-
for force majeure events -
where the Courier delays such delivery -
or where InstaCover deems it necessary to perform additional verifications relating to your Service Request

Service Timeline
Appointed Logistic Partner
-
Line Clear -
Tahira -
GDex -
Compasia In House Despatch
InstaCover Replace Plus FAQ
What is InstaCover Extended Warranty Program?
What is device warranty defective?
What is covered under device warranty?
-
HomeButton
-
Touch Screen Sensor
-
Eye Recognition
-
Thumb Print Recognition
-
Audio
-
Keypad & Side Switched
-
Mic
-
Printed Circuit Board
What is not covered under device warranty?
-
Accidental damage (including cracked screens and water damage)
-
Damage caused by misuse
-
Damage cause by modification of phone
-
Damage from a third-party component
What should I do if I want to make an extended warranty service request?
What should I do once my service request has been accepted for repair?
-
Ensure that you have done your back up and removed the sim card from the device -
Deactivate Apple / Google ID & Remove Passcode -
Factory Reset the device.
Collection of Faulty Device
-
for force majeure events -
where the Courier delays such delivery -
or where InstaCover deems it necessary to perform additional verifications relating to your Service Request

Service Timeline
Appointed Logistic Partner
-
Line Clear -
Tahira -
GDex -
Compasia In House Despatch
HEADQUARTERS
CompAsia Sdn Bhd
+603 7931 3417
Unit 2.02, Wisma Academy,
No 4A, Jalan 19/1,
46300 Petaling Jaya, Selangor, Malaysia.
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All Rights Reserved.